Discussion
Read “Customer service at Pret A Manger” Operations in Practice case on page 18 and answer the following questions:
1. What are the advantages and disadvantages of Pret A Manger organizing itself so that the individual shops make the sandwiches that they sell?
2. How can effective operations management at Pret A Manger contribute significantly to its success? And what would the consequences of poor operations management be in this kind of organization?
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