The Best Buy Experience
The Best Buy Experience
The company our team will be focusing on for improving the quality of customer service will be Best Buy. We believe our proposal for a revised customer care strategy will not only improve the sales of the business, but it will also improve customer satisfaction and job performance. We will target several important areas of the business such as the amount of in store staff members, the quality of customer service via phone and email, and the mobile device department. Through careful analysis, our team will pinpoint particular areas that are negatively affecting the customer service experience at Best Buy, and resolve those using practical solutions.​
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